Corrective action(s)

Action to eliminate the cause of a detected nonconformity or other undesirable situation. (from DIN EN ISO 9000:2005)



Action(s) to contain the problem, in order to minimize the effects of a defect which has already occurred. The focus is on correcting the concrete cause of the failure of the goods or services in question. Corrective actions are taken to eliminate the cause of a failure which has been detected or another, undesirable situation which has been recognized. (from VDA volume "Standardized Process for Handling Customer Complaints")

Reference Volume (and volume-specific, additional or differing definitions to the standard):
VDA volume 6 Part 1

VDA volume 6 Part 2

VDA volume 6 Part 4

VDA volume "Standardized Process for Handling Customer Complaints", 2nd edition (revised), December 2020