Abstellmaßnahmen
(siehe Korrekturmaßnahmen)
Referenz Band (sowie bandspezifische, ergänzende oder abweichende Definitionen zur Norm):
VDA-Band "Standardisierter Reklamationsprozess", 2., überarbeitete Auflage, November 2020
Corrective action(s)
Action to eliminate the cause of a detected nonconformity or other undesirable situation. (from DIN EN ISO 9000:2005)
Action(s) to contain the problem, in order to minimize the effects of a defect which has already occurred. The focus is on correcting the concrete cause of the failure of the goods or services in question. Corrective actions are taken to eliminate the cause of a failure which has been detected or another, undesirable situation which has been recognized. (from VDA volume "Standardized process for handling customers' complaints")
Reference Volume (and volume-specific, additional or differing definitions to the standard):
VDA volume "Standardized process for handling customers' complaints", 2nd edition (revised), December 2020